db_connect: "Connected successfully to database"
loadSection: "Loading section: globals"
headerInc::getZtSection(): "0"
get_ticket: "result: success/SELECT * FROM ZENTRACK_TICKETS WHERE id = 881"
actionApplicable: "[contacts] qualified"
loadSection: "Loading section: ticket_view"
loadSection: "Loading section: action_contacts"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
get_contacts: "[1]SELECT * FROM ZENTRACK_RELATED_CONTACTS WHERE lower(ticket_id)='881'"
db_insert: "[ADORecordSet_empty] INSERT INTO ZENTRACK_RELATED_CONTACTS (type, cp_id, ticket_id) VALUES('2', '55', '881')"
db_insertID: "created id '168' for sequence ''"
headerInc::getZtSection(): "0"
loadSection: "Loading section: tickets"
loadSection: "tickets is not valid"
ticket_box.php: "Rendering ticket_view_top"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenTrack::getUser: "User 5 retrieved from cache"
getValsForTicketField(): "dataTypeId=priority, =, 5 bins, 5 results"
ZenTrack::getUser: "User 5 retrieved from cache"
getValsForTicketField(): "dataTypeId=type_id, =, 5 bins, 16 results"
getValsForTicketField(): "dataTypeId=bin_id, =, 5 bins, 5 results"
ticket_box.php: "Completed ticket_view_top"
checkCreator: "true"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_1'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_2'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_edit: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_3'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_4'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_5'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_6'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_7'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_8'"
get_ticket_stats: "returning counts: 0,5,0"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_1'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_1'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_2'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_2'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_edit: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_3'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_3'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_4'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_4'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_5'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_5'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_6'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_6'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_7'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_7'"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_8'"
ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_8'"
ticket_box.php: "Rendering ticket_tab_5"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_view: true"
loadSection: "Loading section: tab_contacts"
ZenHotKeys->assign: "The key 'ALT+SHIFT+N' already exists and will not have a hot key"
ZenHotKeys->assign: "The key 'ALT+SHIFT+A' already exists and will not have a hot key"
ZenHotKeys->assign: "The key 'ALT+SHIFT+D' already exists and will not have a hot key"
ZenHotKeys->assign: "The key 'ALT+Y' already exists and will not have a hot key"
ZenHotKeys->assign: "The key 'ALT+E' already exists and will not have a hot key"
get_contacts: "[2]SELECT * FROM ZENTRACK_RELATED_CONTACTS WHERE lower(ticket_id)='881' ORDER BY ticket_id asc"
actionApplicable: "[contacts] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=level_contacts: true"
get_contact: "[16]SELECT * FROM ZENTRACK_EMPLOYEE WHERE person_id = 55"
get_contact: "[16]SELECT * FROM ZENTRACK_EMPLOYEE WHERE person_id = 54"
loadSection: "Loading section: activated_list"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
ticket_box.php: "Completed ticket_tab_5"
loadSection: "Loading section: actionbar"
actionApplicable: "[accept]Ticket cannot be owned: disqualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=approve: true"
actionApplicable: "[approve]Status 'OPEN' not in (PENDING): disqualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=assign: true"
actionApplicable: "[assign] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=close: true"
actionApplicable: "[close] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=edit: true"
actionApplicable: "[edit] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=email: true"
actionApplicable: "[email] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=log: true"
actionApplicable: "[log] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=move: true"
actionApplicable: "[move] qualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=print: true"
actionApplicable: "[print] qualified"
actionApplicable: "[yank]Ticket must be owned and cannot be the owner: disqualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=reject: true"
getTicketSender: "5,3/SELECT user_id,bin_id FROM ZENTRACK_LOGS WHERE ticket_id = 881 AND (action = 'MOVED' OR action = 'ASSIGNED' OR action = 'CREATED') ORDER BY created DESC"
actionApplicable: "[reject] qualified"
actionApplicable: "Setting 'allow_relate' is off: disqualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=reopen: true"
actionApplicable: "[reopen]Status 'OPEN' not in (PENDING,CLOSED): disqualified"
ZenTrack::getUser: "User 5 retrieved from cache"
checkAccess: "user_id=5, bin_id=3, action=test: true"
actionApplicable: "[test]Status 'OPEN' not in (PENDING): disqualified"