- db_connect: "Connected successfully to database"
- loadSection: "Loading section: globals"
- headerInc::getZtSection(): "0"
- get_ticket: "result: success/SELECT * FROM ZENTRACK_TICKETS WHERE id = 881"
- actionApplicable: "[contacts] qualified"
- loadSection: "Loading section: ticket_view"
- loadSection: "Loading section: action_contacts"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- get_contacts: "[1]SELECT * FROM ZENTRACK_RELATED_CONTACTS WHERE lower(ticket_id)='881'"
- db_insert: "[ADORecordSet_empty] INSERT INTO ZENTRACK_RELATED_CONTACTS (type, cp_id, ticket_id) VALUES('2', '55', '881')"
- db_insertID: "created id '168' for sequence ''"
- headerInc::getZtSection(): "0"
- loadSection: "Loading section: tickets"
- loadSection: "tickets is not valid"
- ticket_box.php: "Rendering ticket_view_top"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenTrack::getUser: "User 5 retrieved from cache"
- getValsForTicketField(): "dataTypeId=priority, =, 5 bins, 5 results"
- ZenTrack::getUser: "User 5 retrieved from cache"
- getValsForTicketField(): "dataTypeId=type_id, =, 5 bins, 16 results"
- getValsForTicketField(): "dataTypeId=bin_id, =, 5 bins, 5 results"
- ticket_box.php: "Completed ticket_view_top"
- checkCreator: "true"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_1'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_2'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_edit: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_3'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_4'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_5'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_6'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_7'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_8'"
- get_ticket_stats: "returning counts: 0,5,0"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_1'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_1'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_2'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_2'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_edit: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_3'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_3'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_4'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_4'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_5'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_5'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_6'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_6'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_7'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_7'"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- ZenFieldMap::getTabs: "adding property 'visible' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'view_only' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'sections' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'preload' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'postload' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'label' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'columns' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'access_level' for view 'ticket_tab_8'"
- ZenFieldMap::getTabs: "adding property 'width' for view 'ticket_tab_8'"
- ticket_box.php: "Rendering ticket_tab_5"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_view: true"
- loadSection: "Loading section: tab_contacts"
- ZenHotKeys->assign: "The key 'ALT+SHIFT+N' already exists and will not have a hot key"
- ZenHotKeys->assign: "The key 'ALT+SHIFT+A' already exists and will not have a hot key"
- ZenHotKeys->assign: "The key 'ALT+SHIFT+D' already exists and will not have a hot key"
- ZenHotKeys->assign: "The key 'ALT+Y' already exists and will not have a hot key"
- ZenHotKeys->assign: "The key 'ALT+E' already exists and will not have a hot key"
- get_contacts: "[2]SELECT * FROM ZENTRACK_RELATED_CONTACTS WHERE lower(ticket_id)='881' ORDER BY ticket_id asc"
- actionApplicable: "[contacts] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=level_contacts: true"
- get_contact: "[16]SELECT * FROM ZENTRACK_EMPLOYEE WHERE person_id = 55"
- get_contact: "[16]SELECT * FROM ZENTRACK_EMPLOYEE WHERE person_id = 54"
- loadSection: "Loading section: activated_list"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ZenHotKeys->assign: "The label 'Select item from list' already exists for key '0', this hotkey cannot be looked up by label accurately"
- ticket_box.php: "Completed ticket_tab_5"
- loadSection: "Loading section: actionbar"
- actionApplicable: "[accept]Ticket cannot be owned: disqualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=approve: true"
- actionApplicable: "[approve]Status 'OPEN' not in (PENDING): disqualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=assign: true"
- actionApplicable: "[assign] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=close: true"
- actionApplicable: "[close] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=edit: true"
- actionApplicable: "[edit] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=email: true"
- actionApplicable: "[email] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=log: true"
- actionApplicable: "[log] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=move: true"
- actionApplicable: "[move] qualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=print: true"
- actionApplicable: "[print] qualified"
- actionApplicable: "[yank]Ticket must be owned and cannot be the owner: disqualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=reject: true"
- getTicketSender: "5,3/SELECT user_id,bin_id FROM ZENTRACK_LOGS WHERE ticket_id = 881 AND (action = 'MOVED' OR action = 'ASSIGNED' OR action = 'CREATED') ORDER BY created DESC"
- actionApplicable: "[reject] qualified"
- actionApplicable: "Setting 'allow_relate' is off: disqualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=reopen: true"
- actionApplicable: "[reopen]Status 'OPEN' not in (PENDING,CLOSED): disqualified"
- ZenTrack::getUser: "User 5 retrieved from cache"
- checkAccess: "user_id=5, bin_id=3, action=test: true"
- actionApplicable: "[test]Status 'OPEN' not in (PENDING): disqualified"
Posted by kato on Fri 29th May 12:53 (modification of post by view diff)
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